Shipping policy
Shipping Policy
Last updated: October 30, 2026
Where we ship
We currently ship to eligible addresses within the United States. Delivery availability for your address is confirmed at checkout. We do not currently offer international shipping.
Order processing
Unless a different timeframe is shown before purchase, orders are processed within one business day, excluding weekends and holidays.
Orders placed on weekends or holidays begin processing on the next business day. Processing time is separate from carrier transit time.
Shipping costs and delivery estimates
Available shipping methods, shipping charges, and estimated delivery times are shown at checkout before you place your order.
Any free-shipping offer will identify its eligibility requirements when advertised and will be reflected at checkout when applicable.
Delivery estimates begin when your order ships. Carrier delays, weather, and other circumstances may affect arrival times.
How your pizza ships
Our pizza is shipped using insulated chilled packaging. Arrival condition can vary, and we do not guarantee that every shipment will arrive fully frozen unless expressly stated when you order.
Inspect your order promptly upon arrival and follow the storage and handling instructions on the product packaging. If a package seal is broken, a product is damaged, or you have concerns about its arrival condition, contact support@slicesusa.com.
Tracking your order
Once your order ships, we will email tracking information when available. Carrier tracking may take time to update after the shipping label is created.
Shipping delays and missing orders
If we cannot ship within the timeframe promised when you placed your order, we will notify you and provide the applicable options to accept a revised shipping timeframe or cancel for a prompt refund.
If your shipment is missing, delayed, or marked delivered but cannot be found, contact support@slicesusa.com with your order number. We will investigate with the carrier and help resolve the issue.
Address corrections, changes, and cancellations
Please review your shipping address before placing your order.
To request an address correction, cancellation, or removal of items, email support@slicesusa.com within one hour of placing your order. We will try to accommodate your request before the order is prepared for shipment.
A change or cancellation is not confirmed until you receive our confirmation. Once an order has shipped, we cannot change or cancel it. Applicable rights for delayed or undelivered orders are not affected.
Damaged products and refunds
Please refer to our Return & Refund Policy for information about damaged products, broken package seals, incorrect items, and refunds.
Contact
For shipping or delivery questions, email support@slicesusa.com.