Refund policy

Return & Refund Policy

Last updated: October 30, 2026

All sales are final

Because our pizza is perishable, we do not accept returns or exchanges for changes of mind or personal taste preferences. Please do not ship food products back to us.

This does not affect our commitment to address damaged products, broken package seals, incorrect items, or any rights you have under applicable law.

Damaged products, broken seals, or incorrect items

Please inspect your order when it arrives. If a product is damaged, has a broken package seal, or you received the wrong item, email support@slicesusa.com as soon as possible, preferably within 14 days of delivery.

Include your order number and a description of the issue. Photos of the product, packaging, and shipping label are helpful, but are not required to contact us.

We will replace affected products covered by this policy at no additional cost. If we cannot provide a replacement promptly, we will refund the affected products and any applicable shipping charges.

The 14-day reporting window does not limit your rights under applicable law or prevent you from reporting a food-safety concern.

Order cancellations and changes

You may request a cancellation or removal of items within one hour of placing your order by emailing support@slicesusa.com. Include your order number and the change you are requesting.

We will try to accommodate your request before the order is prepared for shipment. A request is not confirmed until you receive our confirmation. Once an order has shipped, we cannot change or cancel it.

This does not limit cancellation or refund rights that apply to delayed, undelivered, or otherwise nonconforming orders.

Refunds

When a refund is approved, we will notify you by email and promptly issue it to your original payment method. Your bank or payment provider may require additional time to post the refund.

If you have a question about a refund, contact support@slicesusa.com.

Your rights

Nothing in this policy limits rights or remedies available under applicable consumer protection laws.

Contact

For cancellations, damaged products, incorrect items, or refund questions, email support@slicesusa.com.